Decagon
AI customer support · Seed at the time · decagon.ai
Passed May 19, 2025 by Priya Shah. That was 17 months ago.
Conviction for Harbor Street Ventures
97 / 100
De-risking 1.00, thesis fit 0.90, traction 1.00Why you passed
“no enterprise logos yet, mostly SMB pilots. come back when a real enterprise signs”
Priya Shah's note, word for word. Every pass risk is now de-risked.
- De-risked
No big customers
Cleared by: a partnership or a named enterprise customer
What changed
Akta news · No big customersOct 14, 2026, 17 mo after the pass
ServiceNow Denies Reports of Takeover Interest in Decagon
“Decagon said that during its previous fiscal year, it gained more than 100 new global enterprise customers”
Weaker: a passing mention, or only the AI linked it to the pass risk. Source
Akta news · No big customersOct 14, 2026, 17 mo after the pass
AI agent company Decagon has held early M&A talks and hired a banker
“Decagon uses generative AI to automate customer support for enterprise customers, including Delta, Snapchat, and Ticketmaster.”
Weaker: a passing mention, or only the AI linked it to the pass risk. Source
Akta news · No big customersOct 13, 2026, 17 mo after the pass
AI agent company Decagon has held early M&A talks and hired a banker
“Decagon uses generative AI to automate customer support for enterprise customers, including Delta, Snapchat, and Ticketmaster.”
Weaker: a passing mention, or only the AI linked it to the pass risk. Source
Akta news · No big customersOct 3, 2026, 16 mo after the pass
Decagon Joins OpenAI’s B2B Marketplace as a Launch Partner
“Decagon announced on October 2, 2026 that it is a launch partner for OpenAI's B2B Marketplace, allowing eligible enterprise customers to apply part of their existing OpenAI commitment toward Decagon's AI agents.”
Strong: about this company, and the event type matches the pass risk. Source
Akta news · No big customersOct 1, 2026, 16 mo after the pass
Decagon Unveils AI for the Era of Personal Agents at Dialogues
“The products aim to bridge frontier AI models with business-specific knowledge, and Decagon announced partnerships with Databricks and Plaid.”
Weaker: a passing mention, or only the AI linked it to the pass risk. Source
Akta news · No big customersOct 1, 2026, 16 mo after the pass
Decagon Expands AI Concierge Platform With Four New Releases
“Christian Niedworok, Lead of Digital Service Communication at Deutsche Telekom, said in the Voice 3 announcement that”
Weaker: a passing mention, or only the AI linked it to the pass risk. Source
Akta news · No big customersOct 1, 2026, 16 mo after the pass
Decagon Introduces Voice 3 Agent With Chord Speech Model
“Christian Niedworok, Lead of Digital Service Communication at Deutsche Telekom, said in the announcement that years of IVR systems have trained customers to speak in short fragments just to reach a human, and that Decagon’s voice sounds like it is actually listening”
Weaker: a passing mention, or only the AI linked it to the pass risk. Source
Re-engagement note
Approving sets the Affinity status to Re-engage and files the memo to the fund's Roundtable workspace. No email is sent.